How it works
How a deal with Surply works
From the first call to payment: the steps, the documents and who takes care of what. So you know beforehand what you are getting into – and what you don't have to organise yourself.
For suppliers
Seven steps from first contact to payment
Your effort is concentrated at the start: give us the key data, answer our questions, provide a sample. Buyers, contracts, transport and invoicing are on us.
- 1
First contact
A call, an e-mail or a WhatsApp message with the key data is enough: product, quantity, condition or best-before date, storage location and your target price. No registration, no portal, no form.
- 2
Review and questions
We classify the goods and ask for whatever is missing for a sound assessment – a specification, existing analyses or photos, for example. In parallel we talk to suitable buyers in our network.
- 3
Sampling, if needed
Practically always for side streams, often for off-spec goods: a representative sample goes to us. The analysis builds on it, and the buyer knows exactly what they are getting before the first delivery.
- 4
Offer
You receive a written offer with price, collection window and delivery terms. If you wish, we record sales restrictions – for instance that the goods must not go into your market or under your brand.
- 5
Purchase contract
Once you accept, we confirm the purchase in writing, including payment terms. Your contract partner is Surply – you have one point of contact, one contract and one invoice. You never deal with the end buyer.
- 6
Collection
We organise the transport and agree the date, loading times and load units with your warehouse. Transport costs are already included in the offer price. You hand the goods to the carrier, nothing more.
- 7
Invoicing
You invoice Surply and we pay on the agreed date. That closes the deal – for ongoing side streams only the collection rhythm repeats.
Documents
What we need, and when
None of this has to be complete at first contact. Whatever is missing we ask for – or we sort it out together, for instance when no analysis exists yet.
For the first assessment
- Product description
- Available quantity
- Condition, best-before date or reason for deviation
- Storage location
- Target price
For a binding offer
- Specification
- Existing analyses or certificate of analysis
- Photos of goods and packaging
- Packaging, palletisation, load units
- Batch or lot numbers
For collection
- Collection address and loading times
- Contact person at the warehouse
- Delivery note
- Analyses that accompany the goods
Discretion
How your identity stays protected
With us, “discreet” is not a promise but a consequence of the setup: we buy, we sell. The buyer has one supplier, and that supplier is Surply.
Surply is the seller
The buyer purchases from Surply and has no contact with you. Enquiry, offer, contract, delivery and invoice all run through us.
Sales restrictions on request
You decide where the goods must not go. We record that in the offer and in the contract.
Also for ongoing volumes
For side streams with a fixed collection rhythm the setup stays the same: we buy from you and deliver onwards ourselves.
FAQ